Delivery Costs - Standard Rate £6.00, 48Hr Rate £3.50, Free delivery when you collect goods OR when you spend over £100,
Express Delivery P.O.A.
We deliver across the UK (Mainland). All customers must be able to provide a valid shipping address where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours, wording, proofs and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order.
If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.
TURNAROUND AND DELIVERY TIMES - Our order turnaround time is approximately 10-14 days. As all of our personalised items are made to order, please bear this in mind when placing your order and do get in touch if you are looking to place an urgent order, we can often accommodate this.
Delivery time is usually 2-4 working days following despatch. No orders will be delivered on Sundays or Bank Holidays.
UNDELIVERED PARCELS - Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation, our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place. We will NOT send out replacement parcels until a full investigation has taken place, we can provide proof of postage and we will not take responsibility for yours or the couriers losses, this is a 3rd party service.